Member Informing Materials

The materials listed below are to provide members with clear, accessible information about their benefits, services, rights, responsibilities, and how to access or resolve issues related to their care. These materials help members make informed decisions and understand how to use their health coverage and services effectively.

An Advance Medical Directive allows you to state your healthcare preferences and designate someone to make medical decisions on your behalf if you become incapacitated and unable to communicate your wishes. It can include instructions for both physical and behavioral health care.

The Change of Provider Form can be used by members to request a change in their behavioral health provider. This may include transferring to a different staff provider or receiving services at a different location.

You have the right to file a complaint regarding your substance use disorder (SUD) provider with the California Department of Health Care Services (DHCS). This notice provides information on how to submit a complaint and access the complaint process.

The Provider Directory contains information about mental health and substance use disorder treatment Medi-Cal providers within Stanislaus County Behavioral Health and Recovery Services (BHRS). Members can use this resource to find providers that best meet their treatment and service needs.

The Integrated Member Handbook explains behavioral health services, your benefits and how to get care. It will also answer many of your questions.

NAR Your Rights explains member rights and if you do not agree with the plan’s decision regarding an appeal, you can ask for a “State Hearing” and a judge will review your case.

Stanislaus County BHRS complies with federal and state civil rights laws and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity, sexual orientation, or other protected characteristics.

Stanislaus County BHRS has a way for members to work out any problems related to the services they want or are receiving. This is called the problem-resolution process, and it could involve the following: