Member Support

Welcome to our Member Resources and Support page, your go-to hub for essential information and services. Here, you'll find the Member Handbook, offering detailed guidance on your benefits and services, and other resources.

Stanislaus County Program Information Call: 1-888-376-6246 to access county program information, schedule an assessment for mental health or substance use disorder services, or to discuss the beneficiary problem resolution process (i.e., grievances, appeals, change of provider, etc.) Children Youth Family Advocacy Call: (209) 558-7494 for the Family Partnership Center. Client and Family Support Call: (209) 558-4610 for a Peer Advocate, or Call: (209) 525-4982 for a Family Advocate. Patient's Rights Call: (209) 525-7423 for information about patient's rights. Presumptive Transfers Call (209) 247-8173 or email gro.srhbnats@srefsnartevitpmuserp for information about presumptive transfers.

Advanced Medical Directives English Spanish Member Handbooks English English - Large Spanish Spanish - Large Member Notification Letters English Spanish NAR Your Rights Problem Resolution Process (Grievances/Appeals) Digital Grievance Form English Grievance/Appeal/Expedited Appeal Poster Grievance/Appeal/Expedited Appeal Grievance/Appeal/Expedited Appeal - Large Print Spanish Grievance/Appeal/Expedited Appeal Poster Grievance/Appeal/Expedited Appeal Grievance/Appeal/Expedited Appeal - Large Print