Collaboration Leads To A New Beginning
Stanislaus County Veterans Services and the Modesto Police Department Homeless Engagement and Response Team (HEART)
Stanislaus County Veterans Services and the Modesto Police Department Homeless Engagement and Response Team (HEART) Unit have been working together on engagement and enforcement within the transient community. When Sgt. Hammond of Modesto Police began asking individuals if they were veterans, he was surprised at the number of homeless vets living on our streets. Statistics indicate that over 10% of homeless individuals are veterans.
Not long ago, Sgt. Hammond introduced Jose (Veterans Services staff) to a homeless veteran. Initially he was very upset, saying that he had asked for help more than two decades ago and the door was slammed in his face. Jose explained that he may be able to help, that he did not work for the VA, but for the County Veterans Services Office and asked this man to give us a chance to try to help him. Over several weeks, Jose met with him in the park. He helped order his discharge paperwork and military medical records and assisted with filing a claim for Veterans Pension.
Because he has no mailing address, Jose had all of the VA correspondence to this man sent to the Veterans Services Office so that he could track his claim status and upcoming appointments. Jose kept close contact with him, making sure that he kept his pension exam appointment and called the regional office to have an exam rescheduled that had been missed by accident. Jose waited at the Modesto VA clinic from 5:30 am once to make sure that our veteran was there in time to catch the bus to Livermore.
Just before Christmas, the County Office of Veterans Affairs received a check in the mail addressed to this gentleman. It was a sizable retroactive benefits check along with a letter explaining that he was awarded the maximum monthly pension. This is a life changing event for a man that has been living on the streets for years with no other source of income. Not only does this resident have a steady income now, but he is eligible for low income housing, can afford basic necessities of food and shelter but more importantly, he has a fresh start in life.