Help Desk

Strategic Business Technology (SBT) offers Help Desk services and First Level Support for the benefit of our customers. Our regular business hours: 7:30 a.m. to 5:00 p.m. Monday through Friday, except legal holidays.

After-hours emergency support is available for Telecom, Network, and Server issues from our on-call System Engineers. If the emergency support is directly related to requesting items such as a password change your department will be billed for call-back (Minimum 2 hours) and any additional support time spent.

For PeopleSoft password reset assistance, please contact the SBT Help Desk during regular business hours. During after hours, please use the "Reset Your Password" on the PeopleSoft log in page.

The SBT Help Desk acts as a central point of contact for all technical support, including hardware and software questions and troubleshooting, installations, networking, and telecommunications. Problems with any of the services or applications provided to customers of SBT can be called into the SBT Help Desk.

If possible, the SBT Help Desk will diagnose and resolve the problem over the telephone. When an issue cannot be resolved at the Help Desk, it will be escalated to the appropriate support team - Server/Desktop, Network/Telecom, Applications or Development.